Challenge
With flight delays at an all-time high and, as a result, travelers across the country losing time and money waiting in airports because of delayed and cancelled flights, this client sought to create a service focused on providing its members with accurate flight information and alternatives
Approach
Transform assumed full responsibility for Project and Product Management
A core team of six supported the effort from idea generation through technology implementation and launch
Transform provided services in the areas of Marketing, Product Development, Finance, and Cusotomer Service Strategy
Results
The result was a unique travel service that provides its Members with predictive and intelligent flight notifications – letting customers know hours before the airlines or other services if their flight will be delayed or cancelled, and then providing alternatives to get customers to their destination on-time
Customers are able to take action on the knowledge provided – making necessary modifications or changes to their travel plans