Challenge
With over 650 employees handling the revenue accounting activities, this major airline did not have a good handle on the actual cost per ticket for all of the needed processing. There was some supporting automation, but a great deal of human intervention involved in the processes
Process deficiencies hindered the airline’s efforts to adequately plan for the continued growth of the airline
We were engaged to develop a strategic plan for the Revenue Accounting department
Approach
Our first steps were to accurately identify all of the processes involved and the estimated costs of each. This provided senior management with clear information about current processes, including the identification of major areas of error and fraud exposure
Three potential solutions were developed providing varying degrees of process and automation improvement along with effectively reducing areas of exposure and cost. Each option included an analysis of the potential financial risks and fraud exposures
Results
The airline adopted one of the options and we then assisted them in assessing several vendors and selecting the three most qualified vendors to implement the chosen option